tkbaje Frequently Asked Questions

No. tkbaje allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option instead of creating a new account.

On the Login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an SMS with a reset code. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number, contact support at [email protected].

Log in to your tkbaje account and go to Account Settings. You can update your email address and notification preferences from there. Your registered mobile number is used for verification and cannot be changed without contacting support. For any name or identity changes, email [email protected] with your request.

If you want to close your account permanently, email [email protected] from your registered email address with the subject "Account Closure Request". Any remaining balance will be paid out to your registered payment method before the account is closed. If you are closing your account due to gambling concerns, please read our Responsible Gaming page first — self-exclusion may be a better option.

tkbaje accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the most widely used mobile payment methods in Bangladesh and allow for fast, secure transactions directly from your phone. Bank transfers are also supported for withdrawals, though processing times may be longer.

The minimum deposit amount is displayed on the deposit screen inside your tkbaje account. It is kept low so that players with any budget can get started. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

Withdrawals to bKash and Nagad are typically processed within minutes of your request being submitted. Rocket withdrawals usually complete within the hour. Bank transfers can take up to 24 hours depending on your bank's processing schedule. If your withdrawal has not arrived after 24 hours, contact support with your transaction reference number.

First, check that the transaction was completed successfully in your bKash, Nagad, or Rocket app and that the money left your wallet. If the payment went through but your tkbaje balance has not updated after 15 minutes, email [email protected] with your account username, the transaction ID from your payment app, the amount, and the time of the transaction. Our team will investigate and resolve it quickly.

tkbaje does not charge a withdrawal fee on its end. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their standard transaction charges when receiving funds. Check your wallet provider's fee schedule for details. Bank transfer withdrawals may also incur standard bank charges depending on your bank.

For security reasons, withdrawals are processed back to the same payment method and number used for your deposit wherever possible. If you need to withdraw to a different number due to a lost phone or changed number, contact [email protected] and our team will guide you through the verification process required to update your payment details.

tkbaje currently offers seven games: Snooker, Monster Fight, Big Hammer, Dinosaur Tycoon, Insect Master, American Football, and MT Live. The library is updated regularly — new games are added as they become available. Visit the Game page for the full overview.

Log in to your account, navigate to the game you want to play, select the market or outcome you want to bet on, enter your stake amount, and confirm the bet. Your potential winnings are shown before you confirm. Once the round or match concludes, winnings are credited to your balance automatically — no manual claiming needed.

Once a bet is confirmed on tkbaje, it cannot be cancelled. This applies to all games including live betting markets. Please review your stake and selection carefully before confirming. If you believe a bet was placed in error due to a technical issue on the platform, contact support immediately with your bet reference number.

If a live event such as a Snooker match or American Football game is abandoned or postponed before the result is determined, all bets on that event are voided and stakes are returned to your tkbaje balance in full. The specific rules for each game are detailed in the Terms and Conditions.

Arcade games — Monster Fight, Big Hammer, Insect Master, and Dinosaur Tycoon — run 24 hours a day, 7 days a week with rounds completing every few minutes. MT Live also operates around the clock. Sports games like Snooker and American Football are available when scheduled events are taking place. Check the individual game pages for upcoming event schedules.

tkbaje odds reflect the probability of each outcome and are set to be competitive and transparent. For live sports events, odds update in real time as the match progresses. For arcade games, odds are fixed per round and displayed clearly before you place your bet. There are no hidden margins or last-minute changes after a bet is confirmed.

New tkbaje players receive a welcome bonus on their first deposit. The bonus is credited to your account automatically once your deposit is confirmed — you do not need to enter a code. The bonus amount and any wagering requirements are displayed on the registration and deposit pages. Make sure you read the bonus terms before depositing so you know exactly what to expect.

Wagering requirements mean you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as cash. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. The specific requirement for each promotion is listed in the bonus terms on the promotion page.

Yes. tkbaje bonuses are not restricted to a single game. Your welcome bonus and any reload or cashback offers can be used across the full game library — Snooker, Monster Fight, Big Hammer, Dinosaur Tycoon, Insect Master, American Football, and MT Live all count toward wagering requirements unless stated otherwise in the specific promotion terms.

If your welcome bonus has not appeared in your account within 30 minutes of your first deposit, first check that your deposit met the minimum amount required to qualify for the bonus. If it did and the bonus is still missing, email [email protected] with your username and deposit details. Our team will check your account and apply the bonus manually if you are eligible.

Visit the App page on your Android phone and follow the download instructions. Because the tkbaje app is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your phone's security settings. The page has step-by-step instructions to guide you through it. The app is free to download and takes under two minutes to install.

The dedicated tkbaje app is currently available for Android only. iPhone users can access the full tkbaje platform through the Safari mobile browser — all games, deposits, withdrawals, and account management work fully in the browser without any download required. The mobile browser experience is optimised for iOS and works well on all recent iPhone models.

The most common reason the app does not install is that "Install from unknown sources" is not enabled on your phone. Go to Settings → Security → Unknown Sources and toggle it on, then try installing again. If the issue persists, make sure you have enough storage space on your device and that you downloaded the APK file fully without interruption. For further help, email [email protected].

No. All tkbaje games run directly in your web browser on both desktop and mobile — no download or plugin is required. The app is optional and provides a faster, more convenient experience, but every game is fully playable through the browser without installing anything.

tkbaje uses SSL encryption on all pages to protect data in transit. Your password is stored in hashed form and is never visible to staff. Account access is protected by SMS verification, and any suspicious login attempts trigger an automatic security alert. For full details on how your data is handled, read the Privacy Policy.

Change your password immediately using the "Forgot Password" option on the Login page. Then email [email protected] with the subject "Compromised Account" and include your username and a description of what you noticed. Our security team will review your account activity and take action to secure it. Do not share your password or OTP codes with anyone — tkbaje staff will never ask for these.

Log in to your account and go to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it comes into force. Decreasing a limit takes effect straight away. For more information, visit the Responsible Gaming page.

If you feel you need a break from betting, you can self-exclude from your Account Settings under Responsible Gaming. You can choose a self-exclusion period of 1 week, 1 month, 3 months, 6 months, or permanently. During self-exclusion, you will not be able to log in or place bets. Any remaining balance will be returned to you. For permanent self-exclusion, email [email protected]. Read more on the Responsible Gaming page.

tkbaje is designed specifically for players in Bangladesh and uses secure, encrypted connections for all transactions and account activity. Your personal and financial data is handled in accordance with our Privacy Policy. We recommend always accessing tkbaje from a private, secure internet connection and never sharing your login credentials with anyone.